Terms of service

Overview

Welcome to Rhykin!

This website, https://rhykin.us, is operated by Rhykin. Throughout these Terms of Service ("Terms"), the words "we," "us," and "our" refer to Rhykin.

Rhykin provides this website, including its content, products, features, tools, and related services (collectively, the "Services"), subject to your acceptance of these Terms and any additional policies referenced herein.

By accessing our website, browsing our products, placing an order, or otherwise using our Services, you agree to comply with these Terms.

Please read them carefully before using our website.

If you do not agree with these Terms, you should not use our Services.

Our online store is powered by Shopify Inc., which provides the e-commerce platform through which we offer our products.

Nothing in these Terms excludes or limits any mandatory consumer rights available to you under applicable law.

1. Eligibility and Online Store Terms

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have appropriate permission from a parent or legal guardian.

You agree to use our website and products only for lawful purposes.

You must not:

Use our Services for fraudulent, illegal, or unauthorized activities.
Violate applicable local, national, or international laws.
Infringe upon our intellectual property rights or those of third parties.
Introduce viruses, malware, or other harmful code.
Interfere with the security or functionality of our website.

We reserve the right to restrict or terminate access to our Services when reasonably necessary to address violations of these Terms, protect users, or comply with applicable law.

2. General Conditions

We reserve the right to refuse, suspend, or limit Services where reasonably justified, including suspected fraud, misuse, security risks, or legal restrictions.

Certain information transmitted through the internet may pass through multiple networks and undergo technical adjustments necessary for delivery.

Payment information is processed through secure payment infrastructure and applicable security controls.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our Services without our prior written authorization, except as permitted by law.

Section headings are provided for convenience and do not affect the interpretation of these Terms.

3. Product Information and Availability

We strive to provide accurate, clear, and up-to-date information about our products.

This includes product descriptions, specifications, photographs, pricing, availability, and promotional offers.

However, minor variations may occur, including differences in color appearance caused by device displays, lighting, or manufacturing variations.

We reserve the right to:

Update product descriptions and specifications.
Modify product availability.
Discontinue products.
Limit purchase quantities where reasonably necessary.
Correct inaccuracies or typographical errors.

Any material product changes affecting an accepted order will be handled in accordance with applicable consumer laws.

Product images are intended to represent the items offered as accurately as reasonably possible.

Customers should review product descriptions, instructions, and specifications before purchasing.

4. Pricing and Payments

All product prices are displayed on our website in the currency indicated during the shopping and checkout process.

Prices may change without prior notice for future purchases.

The final purchase price, including applicable taxes and shipping charges, will be presented during checkout before you complete your order.

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by third-party payment providers in accordance with their security requirements and applicable terms.

We reserve the right to investigate suspicious transactions and cancel orders where reasonably necessary to prevent fraud or comply with applicable law.

If a paid order is canceled by us, we will issue any refund due in accordance with applicable law.

5. Orders and Order Acceptance

When you place an order, you agree to provide accurate and complete information, including:

Your full name.
Valid email address.
Billing and shipping information.
Contact telephone number, where required.
Accurate payment details.

After placing an order, you may receive an automated confirmation email acknowledging receipt of your purchase request.

An order confirmation does not necessarily mean that an order has been accepted if additional verification is required.

We reserve the right to decline or cancel an order for legitimate reasons, including:

Payment authorization failure.
Suspected fraudulent activity.
Product unavailability.
Material pricing or listing errors.
Shipping restrictions or legal limitations.

If an order cannot be fulfilled, we will notify you using the contact information provided and arrange any refund owed.

We may also limit quantities purchased by an individual, household, or account to prevent misuse or unauthorized resale.

6. Shipping and Delivery

We aim to process and deliver orders efficiently and provide customers with relevant shipping information.

Estimated delivery timeframes may vary depending on the destination, selected shipping method, product availability, and logistics conditions.

Delivery estimates are provided for guidance unless a specific delivery deadline has been expressly agreed.

Shipping delays may occasionally occur due to customs processing, carrier disruptions, severe weather, or other circumstances outside our reasonable control.

If there is a significant delay, please contact support@rhykin.us so that we can investigate and assist.

Your rights concerning delayed delivery, lost shipments, and risk of loss are governed by applicable consumer protection laws.

Additional shipping information is provided in our Shipping Policy, available on our website.

7. Returns, Refunds, and Exchanges

We want our customers and their pets to be satisfied with every purchase.

Rhykin offers a 30-Day Return Policy, subject to the product-specific conditions described in our Returns & Refunds Policy.

Return eligibility may vary depending on the product category and its condition.

In particular:

FreshFlow™ Water Fountains

Our voluntary 30-day money-back guarantee applies whether the fountain has been used or purchased at a discounted price.

ChillPaws™ Cooling Mats

Voluntary change-of-mind returns generally require the product to be unused, unfilled, clean, dry, and in its original packaging.

GroomPro™ and Other Accessories

Voluntary returns generally require products to be unused and in their original, resaleable condition.

Products that are defective, damaged, incorrect, or not as described will be handled in accordance with applicable consumer laws.

Customers in the United Kingdom and European Union may also have additional statutory cancellation rights.

For complete details about eligibility, procedures, return shipping costs, and refund processing, please review our Returns & Refunds Policy on https://rhykin.us.

To initiate a return or exchange, contact support@rhykin.us.

8. Product Warranty

Certain Rhykin products include additional commercial warranty protection.

FreshFlow™ Warranty Coverage

Lifetime Limited Warranty — Non-Electronic Components

Eligible non-electronic components, including stainless steel bowls, water basins, and structural components, are covered against manufacturing defects and material failures under the conditions of our commercial warranty.

6-Month Limited Warranty — Electronic Components

Eligible electronic components, including pumps, USB cables, power adapters, and LED indicators, are covered against manufacturing defects and material failures for six months.

Commercial warranty coverage generally excludes normal wear and tear, accidental damage, misuse, unauthorized modifications, and consumable items.

Warranty claims may require proof of purchase and reasonable evidence of the issue.

If you experience a problem with a covered component, contact support@rhykin.us for assistance.

Our commercial warranties are additional benefits and do not replace, reduce, or restrict statutory consumer guarantees or other mandatory legal rights.

Further details are provided in our Returns & Refunds Policy.

9. Responsible Product Use

Rhykin offers products designed to support everyday pet care, comfort, grooming, and hydration.

Customers are responsible for following the instructions, warnings, and recommended maintenance procedures provided with each product.

For your pet's safety:

Use products only for their intended purposes.
Follow the applicable setup and maintenance instructions.
Inspect products regularly for damage or wear.
Keep electrical components and cables in appropriate operating conditions.
Supervise pets when necessary, especially during initial use.
Discontinue use if a product becomes damaged or unsafe.

Product suitability may vary depending on your pet's size, age, behavior, and individual needs.

Our products are not intended to replace professional veterinary diagnosis, treatment, or advice.

If your pet experiences unusual symptoms or discomfort, consult a qualified veterinarian.

Nothing in this section excludes liability that cannot legally be excluded.

10. Website Content and Accuracy

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, certain content may occasionally contain inaccuracies, omissions, or outdated information.

We may correct website content, product descriptions, or other informational materials when necessary.

Any correction affecting an order already placed will be addressed in accordance with applicable laws and your contractual rights.

General educational or informational content on our website should not be considered a substitute for professional advice where such advice is appropriate.

11. Third-Party Tools and Services

Our website may provide access to tools, applications, or services operated by independent third parties.

These may include payment processing services, order tracking platforms, analytics technologies, or other integrations.

Third-party services may be subject to their own terms, policies, and privacy practices.

We do not control every aspect of independent third-party services and are not responsible for their separate activities except where applicable law provides otherwise.

We encourage customers to review relevant third-party terms before using those services.

12. Third-Party Links

Our website may include links to third-party websites or resources.

These links are provided for convenience and informational purposes.

Unless explicitly stated, the inclusion of a third-party link does not imply endorsement or affiliation.

We are not responsible for independent third-party websites, their content, or privacy practices.

Your use of external websites is subject to their respective terms and policies.

13. Intellectual Property

All content published on our website, including but not limited to text, graphics, product images, logos, branding elements, designs, and website materials, is owned by Rhykin or used under appropriate authorization.

Such content may be protected by copyright, trademark, and other intellectual property laws.

You may access and use website content for lawful personal, non-commercial purposes.

Without prior written permission, you may not:

Reproduce or distribute proprietary website content for commercial use.
Copy or misuse our logos or brand identity.
Republish product images or descriptions without authorization.
Misrepresent your affiliation with Rhykin.
Use our intellectual property in a way that violates applicable law.

Unauthorized use may result in appropriate legal action.

14. Customer Reviews, Feedback, and Submissions

We welcome genuine customer feedback, suggestions, product reviews, and other communications.

By submitting content to our website, you confirm that you have the necessary rights to provide that material and that it does not violate applicable laws or third-party rights.

Where you submit content for public display, you grant Rhykin a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt that content for legitimate business purposes, including website presentation and marketing, subject to applicable privacy and consumer protection laws.

You remain responsible for the accuracy and legality of your submissions.

We may moderate or remove content that is unlawful, misleading, abusive, fraudulent, or otherwise violates these Terms.

We will not knowingly present fabricated customer experiences as genuine reviews.

Personal information submitted through reviews or other communications will be handled in accordance with our Privacy Policy.

15. Personal Information and Privacy

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that relevant personal information may be processed to provide our Services, fulfill orders, maintain security, and comply with legal obligations.

Please review our Privacy Policy, available on https://rhykin.us, for more information about your rights and our data practices.

For privacy-related inquiries, contact support@rhykin.us.

16. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain typographical errors or inaccuracies relating to:

Product specifications.
Pricing.
Promotional offers.
Shipping charges.
Delivery estimates.
Product availability.

We reserve the right to correct such information and make appropriate updates.

If a material error affects an order, we may contact you to explain the issue and available options, including cancellation and refund where appropriate.

Nothing in this section removes any rights you may have under applicable consumer protection laws.

17. Prohibited Activities

You agree not to use our website or Services to:

Engage in unlawful or fraudulent activity.
Violate the rights of another person or organization.
Upload malicious software or harmful code.
Attempt unauthorized access to accounts or systems.
Disrupt website functionality or security.
Collect personal information unlawfully.
Send spam, phishing messages, or misleading communications.
Impersonate another person or organization.
Submit knowingly false or fraudulent information.
Misuse our intellectual property.
Harass, threaten, or abuse other users.
Engage in unauthorized automated activity that compromises our Services.

We may suspend or restrict access in response to violations, subject to applicable law.

18. Disclaimer of Warranties

We work to maintain a reliable, secure, and accessible website.

However, we cannot guarantee that website access will always be uninterrupted, error-free, or free from technical disruptions.

To the extent permitted by applicable law, website features and informational services are provided on an "as available" basis.

We do not guarantee that all website features will remain available without interruption.

These disclaimers do not apply where prohibited by law and do not exclude any express product warranties or statutory consumer guarantees.

Products sold by Rhykin remain subject to applicable requirements relating to quality, conformity, safety, and fitness for purpose.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Rhykin shall not be responsible for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence where exclusion is prohibited.
Fraud or fraudulent misrepresentation.
Breach of mandatory consumer protection obligations.
Defective products where liability cannot legally be excluded.
Any other liability that cannot lawfully be restricted.

Our liability for products, orders, and Services will be determined in accordance with applicable contractual and consumer protection laws.

No provision in these Terms is intended to deprive consumers of mandatory legal remedies.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify Rhykin against reasonable losses, claims, and expenses arising from your unlawful use of our Services, intentional misconduct, or infringement of third-party rights.

This provision does not apply to losses caused by our own negligence, wrongdoing, or breach of applicable legal obligations.

Nothing in this section limits your statutory consumer rights.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent legally permissible.

If necessary, the affected provision will be severed without affecting the validity or enforceability of the remaining provisions.

22. Termination

These Terms remain effective while you access or use our Services.

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary due to violations of these Terms, security concerns, suspected fraud, or legal obligations.

Termination does not affect rights or obligations that arose before termination, including outstanding orders, payment obligations, refund entitlements, and applicable statutory rights.

Provisions intended to survive termination will remain effective to the extent legally permissible.

23. Governing Law and Dispute Resolution

These Terms are intended to be governed by the laws of the United Kingdom, subject to applicable rules determining jurisdiction and governing law.

Where a customer resides in a jurisdiction that provides mandatory consumer protections, nothing in these Terms deprives that customer of protections that cannot legally be excluded.

Any disputes arising from these Terms, purchases, or use of our Services will be handled in accordance with applicable law and the jurisdictional rights available to the parties.

Before pursuing formal proceedings, we encourage customers to contact us so that we can attempt to resolve concerns fairly and efficiently.

For assistance, email support@rhykin.us.

24. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any applicable product-specific conditions, form the agreement governing your use of our Services and purchases from Rhykin.

If any product-specific terms conflict with general website terms, the more specific provisions may apply where legally permissible.

Nothing in these Terms overrides mandatory consumer protection requirements.

25. Changes to These Terms

We may revise these Terms periodically to reflect changes in our business operations, products, website features, or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date.

Material changes affecting existing contractual rights will be handled in accordance with applicable law.

We encourage customers to review these Terms periodically.

26. SMS Terms & Conditions

Where Rhykin offers SMS notifications or marketing communications, the following conditions apply.

By voluntarily subscribing to promotional SMS messages, you agree to receive marketing communications from Rhykin at the mobile number you provide.

Consent to promotional SMS messages is not a condition of purchase.

Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier.

You can opt out of promotional messages at any time by replying STOP.

For assistance, reply HELP, where supported, or contact support@rhykin.us.

Order-related messages may be sent as necessary to provide requested transactional updates, subject to applicable laws and consent requirements.

Mobile numbers and SMS opt-in information will not be shared with unrelated third parties for their independent marketing purposes. We may share information with service providers necessary to operate our messaging services.

Mobile carriers are not responsible for delayed or undelivered messages.

For additional information about how we handle personal information, please refer to our Privacy Policy.