Shipping policy

 

At Rhykin, we are committed to providing a smooth, reliable, and transparent shipping experience. We work with trusted fulfillment and shipping partners to ensure your pet care essentials arrive safely and efficiently.

Please review the following information regarding order processing, shipping times, tracking, and delivery.

1. Order Processing Time

All orders are typically processed within 1–2 business days after payment has been successfully confirmed.

During this period, our fulfillment team verifies your order, prepares your products, and arranges shipment.

Please note:

  • Business days exclude weekends and public holidays.

  • Orders placed on weekends or public holidays will generally begin processing on the next business day.

  • Processing times may be extended during peak shopping seasons, major sales events, or periods of unusually high order volume.

  • Orders requiring additional payment or address verification may take longer to process.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where tracking is available.

2. Estimated Shipping Times

We offer shipping to the United States and supported international destinations.

Estimated shipping times are as follows:

Shipping Destination Estimated Delivery Time
United States 5–12 business days
International Destinations 5–12 business days

Total Estimated Delivery Time: 6–14 business days, including order processing and shipping.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, customs procedures, and other factors beyond our reasonable control.

Delivery estimates begin after an order has been dispatched, not when the order is placed.

If a specific delivery deadline has been expressly agreed or applicable consumer law provides additional rights, those requirements will apply.

3. Shipping Costs

Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.

Shipping costs may vary depending on:

  • Delivery destination.

  • Product size and weight.

  • Selected shipping method.

  • Available shipping promotions.

Any applicable free-shipping offers will be clearly displayed on our website or during checkout.

Customers will always have the opportunity to review applicable shipping charges before completing their purchases.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking instructions, where available.

You can use this information to monitor the progress of your delivery.

Please allow 24–72 hours after dispatch for tracking information to become available or update in the carrier's system.

Tracking updates may occasionally be delayed during international transit or when a shipment is transferred between logistics partners.

If your tracking information has not updated for an extended period, please contact us at support@rhykin.us.

5. International Shipping and Customs

We ship to supported international destinations, subject to carrier availability and local import regulations.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout:

  • Import duties and taxes are not included in the product price.

  • Customers may be responsible for applicable import charges collected by local authorities or carriers.

  • Customs clearance procedures may affect delivery times.

Any import charges and responsibilities will be handled in accordance with applicable laws and the information provided during checkout.

We recommend reviewing your country's import requirements before placing an international order.

6. Shipping Delays

Although we make every reasonable effort to deliver orders within the estimated timeframes, occasional delays may occur.

Potential causes include:

  • Severe weather or natural disasters.

  • Customs inspections or clearance delays.

  • Carrier disruptions or logistical issues.

  • Public holidays and peak shopping periods.

  • Incorrect or incomplete shipping information.

  • Unexpected fulfillment or transportation disruptions.

If your shipment experiences a significant delay, please contact support@rhykin.us.

Our customer support team will investigate the issue and work with the relevant shipping provider to determine the appropriate next steps.

Nothing in this policy limits your statutory rights concerning delayed or undelivered goods.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify your:

  • Full name.

  • Street address and apartment or unit number.

  • City, state, and postal code.

  • Country.

  • Contact phone number, where required.

If you notice an error after placing your order, please contact support@rhykin.us as soon as possible.

We will attempt to update the shipping details before dispatch, but changes cannot always be guaranteed once fulfillment or shipping has begun.

Additional shipping costs resulting from customer-provided address errors may apply where permitted by law.

8. Lost, Missing, or Undelivered Packages

If your package has not arrived within the expected delivery window, please contact our customer support team.

We recommend first checking your tracking information and confirming that the delivery address is correct.

If your shipment appears lost or has been marked as delivered but cannot be located, email support@rhykin.us with your order number and tracking details.

We will investigate the issue with the carrier and determine an appropriate resolution.

Depending on the circumstances and applicable consumer law, this may include a replacement shipment or refund.

Customers will not be required to waive statutory delivery rights because a carrier has marked an order as delivered.

9. Damaged Packages or Incorrect Items

We take care to ensure that all orders are properly prepared and packaged.

If your package arrives damaged or contains an incorrect product, please contact us as soon as reasonably possible.

When contacting us, please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the product and packaging, if available.

Our team will review the information and arrange an appropriate solution, including a replacement or refund where applicable.

If the product is faulty, damaged in transit, or incorrect, we will provide the remedies required by applicable law at no additional cost to you.

10. Multiple Shipments

Some orders containing multiple items may be shipped in separate packages due to inventory availability, product dimensions, or fulfillment logistics.

If your order is shipped in multiple packages:

  • Items may arrive on different dates.

  • Separate tracking numbers may be provided.

  • All items will remain associated with your original order.

If you receive only part of your order, please check your shipping confirmation emails or contact our support team for assistance.

11. Order Changes and Cancellations

If you need to modify or cancel your order, please contact support@rhykin.us as soon as possible after placing it.

We will make reasonable efforts to accommodate requests before the order has been dispatched.

However, once an order has entered the shipping process, changes or cancellations may no longer be possible.

If your order has already shipped, you may request a return in accordance with our Returns & Refunds Policy and any applicable statutory cancellation rights.

12. Returns and Refunds

We offer a 30-Day Return Policy, subject to the eligibility requirements and product-specific conditions outlined in our Returns & Refunds Policy.

To request a return, exchange, or refund, please contact support@rhykin.us.

Additional information regarding product-specific return conditions, warranty coverage, refund processing, and statutory consumer rights is available in our Returns & Refunds Policy on:

https://rhykin.us

13. Contact Information

If you have questions about shipping, delivery estimates, tracking, or your order status, our customer support team is here to help.

Rhykin — Customer Support

Website: https://rhykin.us

Email: support@rhykin.us

We appreciate your trust in Rhykin and are committed to making every order a positive experience for you and your pet.

Important Shipping Notice

All shipping and delivery estimates are provided in good faith and may vary depending on destination and logistics conditions. Nothing in this Shipping Policy excludes or limits any mandatory consumer rights under applicable law.