Last Updated: November 9, 2026

At Rhykin, we value your privacy and are committed to protecting your personal information. We believe in transparency about how your data is collected, used, shared, and protected when you interact with our website.

This Privacy Policy explains how Rhykin ("we," "us," or "our") collects, processes, uses, and discloses personal information when you visit https://rhykin.us (the "Site"), purchase our products, contact our customer support team, or otherwise interact with our services (collectively, the "Services").

By using our Services, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to your rights under applicable law.

1. Information We Collect

We collect personal information necessary to operate our online store, fulfill orders, provide customer support, improve our Services, and communicate with customers.

The information we collect depends on how you interact with Rhykin.

Personal Information You Provide

When you place an order, create an account, subscribe to communications, or contact us, we may collect:

• Full name.

• Email address.

• Phone number.

• Billing and shipping addresses.

• Order details and purchase history.

• Payment and transaction information.

• Customer service inquiries and correspondence.

• Account credentials, where applicable.

• Preferences and information you voluntarily provide.

Payment transactions are processed through authorized payment service providers. We do not require access to your complete payment card details to provide ordinary customer support.

Information Collected Automatically

When you browse our Site, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Time zone and approximate location derived from your IP address.

• Pages viewed and products browsed.

• Referring websites and search terms.

• Website interactions and session activity.

• Cookie identifiers and similar tracking information.

This information helps us maintain website functionality, analyze performance, improve the shopping experience, and support security and fraud prevention.

Customer Support Information

When you contact our support team, we may collect information necessary to assist you, including your order number, contact details, relevant messages, and photographs or other materials you voluntarily provide.

We use this information to investigate inquiries, resolve problems, process returns or refunds, and improve our customer service.

2. How We Use Your Personal Information

We use your personal information for legitimate business and operational purposes, including:

Order Processing and Fulfillment

To process payments, confirm purchases, prepare shipments, coordinate deliveries, and provide order updates.

Customer Support

To respond to questions, manage warranty requests, process returns and refunds, and resolve customer concerns.

Website Improvement

To understand how visitors interact with our Site, monitor performance, troubleshoot technical issues, and improve functionality.

Marketing and Communications

To send relevant product information, promotional offers, and marketing communications where permitted by law and consistent with your communication preferences.

Security and Fraud Prevention

To identify potentially fraudulent transactions, prevent unauthorized activity, protect customer information, and maintain the security of our Services.

Legal and Regulatory Compliance

To comply with applicable laws, maintain necessary business records, respond to lawful requests, and protect our legal rights.

We do not use your personal information for purposes incompatible with those described in this policy without an appropriate legal basis.

3. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

• E-commerce platform providers: Shopify powers our online store and supports essential storefront operations.

• Payment processors: To securely process purchases, payments, and refunds.

• Shipping and fulfillment partners: To prepare, dispatch, track, and deliver customer orders.

• Customer support providers: To help respond to inquiries and resolve service requests.

• Analytics and marketing providers: Where used, to understand website performance, measure advertising effectiveness, and deliver relevant communications.

• Professional advisers and authorities: Where reasonably necessary for legal compliance, dispute resolution, or protection of lawful interests.

We may also disclose information in connection with a merger, acquisition, business restructuring, or transfer of business assets, subject to applicable legal requirements.

We do not sell customer contact lists as a standalone business activity.

However, certain advertising-related disclosures may qualify as a "sale," "sharing," or targeted advertising under applicable privacy laws. Where required, we provide the relevant choices and opt-out rights.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and improve the shopping experience.

Cookies are small data files stored on your device when you visit a website.

Essential Cookies

These cookies are necessary for core website features, including:

• Shopping cart functionality.

• Secure checkout.

• Account authentication.

• Customer privacy preferences.

• Fraud prevention and website security.

Essential cookies generally cannot be disabled through our cookie preference tools without affecting certain Site functions.

Analytics Cookies

Where enabled, analytics cookies help us understand website traffic, visitor interactions, and performance.

This information may be used to identify technical issues, improve website navigation, and optimize the shopping experience.

Marketing and Advertising Cookies

Where applicable, advertising cookies and similar technologies may help us measure advertising performance, understand how visitors interact with campaigns, and display more relevant advertisements.

Non-essential cookies are used in accordance with applicable consent and privacy requirements.

Managing Your Cookie Preferences

You can manage cookies through your browser settings and, where available, the privacy or cookie preference controls displayed on our Site.

Disabling certain cookies may affect website features and functionality.

For additional information about Shopify's cookie practices, visit:

https://www.shopify.com/legal/cookies

5. Personalized Advertising

Where we use advertising and analytics partners, certain information about your interaction with our Site may be used to measure advertisements or provide more relevant promotional content.

Depending on our advertising services and your location, this may involve cookies, pixels, or similar technologies.

You may be able to manage advertising preferences through the following resources:

• Google Ads Settings: https://myadcenter.google.com/

• Facebook Ad Preferences: https://www.facebook.com/adpreferences/

• Digital Advertising Alliance: https://optout.aboutads.info/

These third-party tools are subject to their respective privacy practices.

Where required by law, we will obtain consent before using non-essential advertising technologies or provide appropriate opt-out mechanisms.

6. Marketing Emails and Text Messages

If you subscribe to our marketing communications, we may contact you with product updates, special offers, promotions, and other relevant information.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages or by contacting support@rhykin.us.

If we offer SMS marketing and you choose to participate, message frequency may vary, and standard message or data rates may apply.

You may opt out of promotional text messages by replying STOP or using the opt-out method provided in the message.

For assistance, reply HELP where supported or contact our support team.

We do not share mobile phone numbers or SMS opt-in consent information with unrelated third parties for their independent marketing purposes. Information may be shared with service providers necessary to deliver and manage the messaging service.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages concerning your orders, account, or customer service requests.

7. Legal Bases for Processing Personal Information

Where the European Union General Data Protection Regulation (GDPR), UK GDPR, or similar laws apply, we process personal information only when we have an appropriate legal basis.

These legal bases may include:

Contractual Necessity

Processing information required to fulfill orders, deliver products, process payments, and provide requested services.

Legitimate Interests

Operating and improving our business, maintaining security, preventing fraud, and supporting customer service, provided these interests do not override your rights and freedoms.

Legal Obligations

Processing information necessary to comply with tax requirements, accounting obligations, consumer protection rules, and other applicable laws.

Consent

Processing information for certain marketing activities, non-essential cookies, or other purposes where your consent is required.

You may withdraw consent at any time where processing is based on consent. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods depend on factors such as:

• The nature of the information collected.

• The duration of our customer relationship.

• Order fulfillment and support requirements.

• Applicable tax, accounting, and regulatory obligations.

• Fraud prevention and security needs.

• The establishment, exercise, or defense of legal claims.

When personal information is no longer needed, we take appropriate steps to delete, anonymize, or securely retain it only where legally required or permitted.

You may request deletion of your personal information, subject to applicable legal exceptions, by contacting support@rhykin.us.

9. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Our online store operates through Shopify, which provides infrastructure and security features supporting e-commerce transactions.

Despite these safeguards, no method of internet transmission or electronic storage is completely secure.

We encourage customers to protect account credentials and avoid sharing sensitive information through unsecured communication channels.

If you believe your personal information or account has been compromised, please contact us promptly.

10. International Data Transfers

Rhykin may use service providers operating in countries other than your country of residence.

As a result, personal information may be processed, stored, or transferred internationally, including to locations where Shopify or our service providers maintain infrastructure.

Where international transfers are subject to legal safeguards, we rely on appropriate transfer mechanisms required or permitted by applicable data protection laws.

These may include adequacy decisions, standard contractual clauses, or other recognized safeguards.

For more information about Shopify's international data processing practices, visit:

https://help.shopify.com/en/manual/privacy-and-security/privacy

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include the right to:

• Access: Request information about the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of personal information, subject to legal exceptions.

• Data Portability: Request a copy of certain information in a portable format.

• Restriction: Request that we limit certain processing activities.

• Objection: Object to certain processing activities, including direct marketing.

• Withdrawal of Consent: Withdraw previously granted consent where applicable.

• Opt Out: Opt out of certain targeted advertising, sales, or sharing of personal information where provided by law.

To exercise your rights, email support@rhykin.us.

We may need to verify your identity before processing certain requests to protect your personal information.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

12. Additional Rights for UK and European Residents

If you reside in the United Kingdom or European Economic Area, you may have additional privacy rights under the UK GDPR, EU GDPR, and applicable national legislation.

These rights may include access, rectification, erasure, restriction, portability, objection, and protections relating to certain automated decision-making.

You may also have the right to lodge a complaint with your relevant data protection supervisory authority.

For UK residents, information about submitting complaints is available through the Information Commissioner's Office:

https://ico.org.uk/make-a-complaint/

For European Economic Area residents, you may contact the competent supervisory authority in your country.

We encourage you to contact us first so that we have an opportunity to address your concern.

13. Privacy Rights for United States Residents

Depending on your state of residence and applicable law, you may have rights relating to the collection, use, disclosure, and retention of your personal information.

For example, eligible California residents may have the right to:

• Know what categories of personal information are collected.

• Request access to specific personal information.

• Request correction of inaccurate information.

• Request deletion of personal information.

• Opt out of certain sales or sharing of personal information.

• Limit certain uses of sensitive personal information where applicable.

• Exercise privacy rights without unlawful discrimination.

Residents of other U.S. states may have similar or additional rights.

To submit a privacy request or ask about available opt-out options, contact support@rhykin.us.

Authorized agents may submit requests on behalf of eligible individuals where permitted by law, subject to appropriate verification.

14. Children's Privacy

Our Services are intended for general audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

Where applicable law establishes a higher age threshold or additional requirements, we follow those requirements.

If you are a parent or legal guardian and believe a child has provided personal information to us without appropriate authorization, please contact support@rhykin.us.

We will review the request and take appropriate action in accordance with applicable law.

15. Automated Decision-Making and Fraud Prevention

We may use automated systems or rely on service providers that use automated tools to identify suspicious transactions and protect our business and customers against fraud.

Shopify and payment service providers may perform automated risk assessments as part of payment processing, checkout security, and fraud prevention.

Where applicable law provides rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, we will respect those rights.

You may contact us for additional information about relevant processing activities.

16. Third-Party Websites and Services

Our Site may contain links to external websites, platforms, or services that are not operated or controlled by Rhykin.

We are not responsible for the privacy practices or content of these third-party services.

We encourage you to review their privacy policies before providing personal information.

Your interactions with third-party websites are governed by their respective terms and privacy practices.

17. Do Not Track and Privacy Signals

Some web browsers provide privacy signals, such as "Do Not Track" requests or recognized opt-out preference signals.

Because the treatment of these signals may vary, our response depends on the technology available and applicable legal requirements.

Where required by law, we will honor recognized opt-out preference signals, including applicable Global Privacy Control signals.

You may also contact us to exercise available privacy rights.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, legal obligations, or privacy practices.

When changes are made, we will publish the revised policy on this page and update the "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically.

19. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern regarding how your personal information is handled, please contact us.

Rhykin — Customer Support & Privacy Inquiries

Website: https://rhykin.us

Email: support@rhykin.us

We are committed to handling privacy inquiries fairly, transparently, and in accordance with applicable data protection laws.